GSTARCADMY SUPPORT

Get the right kind of support when you encounter a challenging question, GSTARCAD MALAYSIA  / NEOFAME offers various resources to simply and efficiently help you get the solutions you need.

In order to streamline support requests and better serve you, we utilize a support ticket system.

Every support request is assigned a unique ticket number which you can use to track the progress and responses online.

Submit a Ticket


TO PREVENT CONFUSION, AND TO SPEED UP OUR SUPPORT AGENTS’ RESPONSE TIME, PLEASE REFRAIN FROM OPENING MORE THAN ONE TICKET ON THE SAME TOPIC.,

For your reference, we provide complete archives and history of all your support requests.
A valid email address is required to submit a ticket.
About our team

We recommend Teamviewer for remote support.

A member of our support team will communicate with you to determine the nature of the problem. 

Once you are on the phone with a member of our support team, get ready the instant connection tool.

QUICK SUPPORT TOOLS

Support representative can view your screen and share control of your mouse and keyboard.

You always have overriding control of your computer, and end the remote session at any time.


TIPS

Provide as much detail as you can, this will speed up the resolution process.

 Screencasts or annotated screenshots help a lot in reproducing issues. Produce them easily with

Microsoft Snipping Tools

Press Windows logo key + Shift + S.


TEL +603 7876 1336 ext. 6203 (MALAYSIA)

Mon to Fri, 9am - 5pm