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 SUBMIT A TICKET,

FOR  RESET LICENSE.

Resetting the GstarCAD license is possible in the event of a failure, theft or change of some computer components. 
In case of a disk format or system reinstallation, there is no need to reset the license unless any components are replaced.

This Support Ticket System is dedicated to Malaysian users. If you are not a Malaysian customer, please contact GSTARSOFT.

This Support Ticket still applies to GstarCAD licenses purchased in Malaysia but used in another country. (e.g., Malaysian company with overseas branches, subsidiaries, associates, etc.)
  • Download Declare of Return License Form, this declaration form will be presented to Gstarsoft to ensure we secure their final approval.
  • To initiate a reset, please provide all end-user details, including name, company, license serial number, and the reason for the reset. Remember to sign it with the company stamp.
  •  To ensure your submission is traceable and recorded, please log in to your account before submitting a ticket. If you do not have a portal account, please register here.
  •  If you submit without logging in, all communication will occur via email. Please ensure your email address is accurate. If you don't see the email in your inbox, check your spam folder.
  •  Please scan the attached form and submit it online using the web form below.
  •  Please allow 1-2 business days for processing.
  • If your contact is a mobile number, a status notification will also be sent via WhatsApp in addition to email.

Only properly submitted information will be processed; otherwise, the ticket will be marked as spam and cancelled.

Check and understand the license status and activation log via GSTARCAD LICENSE PORTAL 🔗 , and ensure the license key is valid.

No, we cannot trace using the computer name you are using; we can only retrieve the computer's machine ID, date, and time when you activate it in the GstarCD license portal log.

No, simply use your existing license key to reactivate, unless any parts that affect the machine ID have been replaced.

Online Return:  Open GstarCAD (Old computer), go to the Help menu, select "Register," choose the return license, and click "Online Return" to deactivate it.

Resetting the license will affect the blacklisted old computers and prevent them from being reactivated in the future. 

The license key typically stays the same; simply download GstarCAD and use your existing key to reactivate it.


PLEASE SUBMIT YOUR GSTARCAD LICENSE RESET APPLICATION HERE.
Please enter a license key containing 8 groups of 4 letters or numbers, separated by hyphens, without spaces.
Required format: xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx
Check your valid license key at the GstarCAD license portal or license sheet.
Person who submits the application
Reachable phone number: let our technical team contact you if additional collaboration is required.
Please attach the declaration form.
I agree to the Terms & Conditions

I understand the license reset will cause the previous (existing) computer to be denylisted or blacklisted and will not allow it to be reactivated in the future unless some parts are replaced.

I agree and have decided to submit a GstarCAD license reset request.
(There is no required license reset for computer reformat.)
* * All approval of license reset or appeal against abuse of blacklist is at Gstarsoft's discretion.
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