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Submit A Ticket,

for Reset license.

Resetting the GstarCAD license is possible in the event of a failure, theft or change of some computer components. In the event of a disk format or system reinstallation, there is no need to reset the license.

GET PDF FORM -  Download Declare of Return License Form

FILL UP - Fill in all end-user details, e.g., name, Company, License serial number, and the reason for the reset, and sign with the company stamp.

Please sign in to access all records and to promptly check or update your status.  

If you do not possess a portal account, kindly sign up here.


SUBMISSION - Scan the form and submit it to us online.

*Please allow 1-2 business days for processing.

Check and understand the license status and activation log via GSTARCAD LICENSE PORTAL 🔗 , and ensure the license key is valid.

No, we cannot trace using the computer name you are using; we can only retrieve the computer's machine ID, date, and time when you activate it in the GstarCD license portal log.

No, simply use your existing license key to reactivate, unless any parts that affect the machine ID have been replaced.

Online Return:  Open GstarCAD (Old computer), go to the Help menu, select "Register," choose the return license, and click "Online Return" to deactivate it.

Resetting the license will affect the blacklisted old computers and prevent them from being reactivated in the future. 


Check your valid license key at the GstarCAD license portal or license sheet.
Requester : Person in charge of this application
*A valid email address is required to submit a ticket.
 
We provide complete archives and the history of all your support requests. And we will respond to you by this email address. 
Reachable phone number: let our technical team contact you if additional collaboration is required.
Please attach the declaration form.
I understand the license reset will cause the previous (existing) computer has been denylisted or blacklisted and not allow them to be re-activated in the future unless some parts are replaced. 

(There is no required license reset for computer reformat.)


* * All approval of license reset or appeal against abuse of blacklist is on Gstarsoft's decision.

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