SUPPORT2018-10-22T21:00:15+00:00

PROVIDE SUPPORT

WHEN IT’S MOST NEEDED.

GET THE RIGHT KIND OF SUPPORT WHEN YOU ENCOUNTER A CHALLENGING QUESTION, GSTARCAD MALAYSIA OFFERS VARIOUS RESOURCES TO SIMPLY AND EFFICIENTLY HELP YOU GET THE SOLUTIONS YOU NEED.

GENERAL TECHNICAL INQUIRIES

IN ORDER TO PREVENT CONFUSION, AND TO SPEED UP OUR SUPPORT AGENTS’ RESPONSE TIME, PLEASE REFRAIN FROM OPENING MORE THAN ONE TICKET ON THE SAME TOPIC.


BE DESCRIPTIVE; MAKE SURE TO ADD AS MUCH DETAIL AS POSSIBLE INCLUDING YOUR NAME, CONTACT NUMBER AND COMPANY.


OUR SUPPORT AGENTS READ ALL TICKETS TO MAKE SURE THAT ALL QUESTIONS RECEIVE A PROPER RESPONSE.




DO YOU NEED A QUICK SOLUTION TO A TECHNICAL PROBLEM?


WITH OUR LIVE REMOTE-ASSISTANCE TOOL, A MEMBER OF OUR SUPPORT TEAM CAN VIEW YOUR DESKTOP AND SHARE CONTROL OF YOUR MOUSE AND KEYBOARD TO GET YOU ON YOUR WAY TO A SOLUTION.


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HOW TO INITIATE A LIVE REMOTE ASSISTANCE REQUEST AND HOW IT WORKS?

Download Quick Support tool