Support

GstarCAD Support

Provide support

when it's most needed.

Get the right kind of support when you encounter a challenging question, GstarCAD Malaysia offers various resources to simply and efficiently help you get the solutions you need.

General Technical Inquiries

DOWNLOAD AND KEEP UP-TO-DATE WITH THE EVOLUTION OF GSTARCAD.

LATEST GSTARCAD
GSTARCAD 2018 17.09.30

32Bit 64bit

ALL VERSIONS

GSTARCAD 2011 - 2018

THESE DOWNLOADS ARE ONLY RECOMMENDED FOR USERS WITH OLDER LICENSES THAT MAY NOT BE USED WITH THE LATEST RELEASE OF GSTARCAD.

where you can find immediate answers and solutions to our most common issues. Absolutely zero wait time!

KNOWLEDGE BASE

AND NOT TO WORRY, IF YOU DIDN'T FIND A SOLUTION YOU CAN EITHER SUBMIT TICKET FOR TECHNICAL SUPPORT, CUSTOMER SERVICE, OR PRODUCT ASSISTANCE.

Submit ticket

Things to keep in mind when submitting a ticket:

 

  • IN ORDER TO PREVENT CONFUSION, AND TO SPEED UP OUR SUPPORT AGENTS' RESPONSE TIME, PLEASE REFRAIN FROM OPENING MORE THAN ONE TICKET ON THE SAME TOPIC.
  • BE DESCRIPTIVE; MAKE SURE TO ADD AS MUCH DETAIL AS POSSIBLE INCLUDING YOUR NAME, CONTACT NUMBER AND COMPANY.
  • OUR SUPPORT AGENTS READ ALL TICKETS TO MAKE SURE THAT ALL QUESTIONS RECEIVE A PROPER RESPONSE.

 

SET UP

Downloading, Installing, and Authorising.
Stand-alone

  • Double-click the executable file downloaded and the "GstarCAD Install Wizard" dialog
    box will pop up. Click “Browse” and choose the destination path where setup will install the files and then click the "Options" button.
  • In the “GstarCAD Install Wizard->Option” dialog box , Users can select or deselect the features according to your need. Click the "Next" button.
  • Confirm the path and click the "Install" button to continue.
  • The “GstarCAD Install Wizard->License” dialog box is displayed. If you agree with the license agreement, check “Accept the terms of the license agreement” and click the "Next" button.
  • Then the wizard is ready to begin the program installation. If you want to review or
    change any of your installation settings just click the "Back" button. Click the "Install" button to continue the installation.
  • Then you will see the workspace selection window. Select your favourite workspace and click the "Finish".
Instruction: make sure your computer connect to the internet.

  • Double click the booting icon of GstarCAD and you will see the interface as below.
  • We provide 30 days to trial; you can also select a GstarCAD version according to your need, and then click the “Activate” button to get a permanent license.
  • Select Stand-alone, Software-encryption (Flexnet) and click the “Next” button.
  • Input your Serial Number and click the “Activate On-line” button.
  • After a few seconds you can see the Activation successful window, and then click the “OK” button to finish the activation.
Instruction: make sure your computer connect to the internet.

  • Click GstarCAD License Manager from Windows Start button > All Programs > Gstarsoft > GstarCAD.
  • Select the license which you want to return and click the “Return License” button.
  • Click the “Return On-line” button to continue.
  • Make sure you will return license and click the “Yes” button.
  • After a few seconds you can see the license you have selected to return
    has disappeared from GstarCAD License Manager, click the “Exit” button to close
    the window.

Do you need a quick solution to a technical problem?
With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

powered by :
teamviewer
GET QUICK.SUPPORT TOOL

How to initiate a live remote assistance request and How It Works?

  • 1Get in touch with us
    A member of our support team will communicate with you to determine the nature of the problem.
  • 2Download Quick.Support
    Once you are on the phone with a member of our support team, get ready the instant connection tool.
  • 3With your permission
    Support representative can view your screen and share control of your mouse and keyboard.
  • 4You are in Full control
    Always have overriding control of your computer, and end the remote session at any time.

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